Privacy notice

Last updated: October 2026

Who we are

RentScore is a trading name of Hickling Digital Limited (company number 17499670, registered office 7 Baileys House, 1 Charles Clowes Walk, London SW11 7AD). Hickling Digital Limited ("we") is the data controller for information collected through this website. Contact: privacy@yourrentscore.com.

What we collect and why

• Property searches — the postcode, address, rent and home details you enter, to produce your RentScore and report (performance of our service).
• Payments — handled by Stripe. We receive your email address and payment status, never your card details (contract).
• Rent contributions — only if you tick the consent box. Used in aggregate to improve rent estimates; never published individually (consent — you can withdraw it by emailing us).
• Section 13 case details and photos — the notice dates, property details and photos you add to your pack, to build your evidence pack (performance of our service). You can remove photos at any time.
• “Email me my result” — your email address, only if you ask us to email you a report, used to send it (your request) and, only if you tick the box, one reminder a couple of days later (consent — the reminder has a link to stop it).
• Reminder emails — your email address, only if you ask for deadline reminders, used only to send them (consent — every email has a link to stop them).
• RentWatch — if you subscribe, your email address and the rent you asked us to watch, to send your monthly rent checks (contract). Payments are handled by Stripe.
• Building facilities — if you mark a nearby building as having facilities (such as a gym), we share that anonymously with other renters comparing nearby. It isn't linked to you.
• Usage events — which steps of the service are used, to measure and improve it (legitimate interests). We do not use advertising cookies.
• Visit statistics — anonymous counts of page visits, where visitors came from and their device type, through Vercel Web Analytics. It uses no cookies and doesn't identify you (legitimate interests).

Who we share it with

Our hosting, database, email and payment providers, who process data on our behalf. We do not sell personal data.

How long we keep it

• Reports, case details and payment records: 6 years (tax records), or until you ask us to delete your report.
• Photos: 12 months after you add them, or sooner if you remove them.
• “Email me my result” addresses: deleted after 60 days.
• Reminder email addresses: deleted 7 days after your tribunal deadline, 30 days after you unsubscribe, or after 4 months if you never add your notice dates.
• RentWatch: deleted 30 days after your subscription ends. Payment records are kept for 6 years (tax records).
• Records of emails we've sent: 90 days.
• Feedback: kept to improve the service; any email address you give is deleted after 12 months.
• Rent contributions: until you ask us to delete them, stored without your name or email.

Your rights

You can ask to access, correct or delete your data, or object to how we use it. Email privacy@yourrentscore.com and we'll reply within one month. You can also complain to the Information Commissioner's Office (ico.org.uk).